SLA’s and SLM’s
Most likely to be found in Service Level Agreements
- performance metric values similar to what customers see on private lines and L2 services (committed IP rates)
- availability metrics for access links and hosting (MTTR, MTBSO in the 7 9’s range)
Service level monitoring by customers to
- independently monitor their usage
- verify you are meeting your SLA
“Win you over” features you can offer:
- greater diversity and redundancy than customer might otherwise be able to deploy if funding a private network
- usage detail in billing, billing data