Developing Service: The System
- You could deliver services on the spectrum from basic security to PURE H2O
Why this much effort?
- Bulk of cost savings for customers met by outsourcing ongoing support and maintenance
- Before signing customers, meet the challenges:
- Security†
- SLA† (Performance)
- Manageability** (Accounting) Sources: Solutions Integrator, February 1999 INS Performance Management Survey, Dec. 1998